Terms and Conditions

1. Who we are

This website, racowski.com, and the products and services offered on it belong to Newport Group USA Inc ("we", "us", "the company"), a company incorporated in the United States of America. José Racowski is the author of and responsible for the educational content.

You can reach us at any time at jose@racowski.com.

2. Acceptance of these terms

By accessing racowski.com, subscribing to our communications or purchasing any of our products and services, you accept these Terms and Conditions in full. If there is anything here you do not agree with, please do not use the site or purchase our products.

To purchase you must be at least 18 years old and have legal capacity to enter into a contract.

3. What we sell

Through racowski.com and our associated domains we offer:

• One-off digital products: guides, protocols, templates and libraries, downloadable or accessed online.
• Subscription membership: the Comunidad de Gestión y Liderazgo, with recurring access to content, sessions and materials while the subscription is active.
• Training programmes: courses with access for a defined or indefinite period, as stated on each sales page.
• Live workshops and sessions: immersions and classes with a set date and time.
• Mentoring: group or one-to-one support, for an agreed number of sessions.
• Services for organisations: in-company training, consulting and tailored programmes.

The features, scope and price of each product are those shown on its sales page at the time of purchase. That page prevails over any general description given here.

4. Pricing, taxes and payment

Unless stated otherwise, prices are in United States dollars (USD). We may change prices at any time. Changes do not affect purchases already made, nor the frozen price of active subscriptions where that has been communicated.

Payments are processed by external platforms, mainly Hotmart and Stripe. When you pay, you also accept the terms of the relevant platform. We do not store your full card details.

Any taxes, withholdings, bank fees or currency conversion charges applied by your country, your bank or your card issuer are your responsibility and may make the final amount differ from the listed price.

5. Delivery and access

Access to digital products is delivered by email or through the relevant platform, normally immediately after payment is confirmed. It is your responsibility to provide a valid email address and to check your promotions or spam folders.

If 24 hours have passed since payment and you have not received your access, write to jose@racowski.com and we will sort it out.

Materials require an internet connection and, in some cases, a free account on third-party platforms (for example, for the community or for artificial intelligence tools). Those requirements are stated on the sales page.

6. Guarantee and refunds

We offer a satisfaction guarantee of at least 7 days on our digital products, counted from the date of purchase. Within that period you can request a full refund by writing to jose@racowski.com or through the payment platform, with no need to justify your decision.

Some products offer a longer period or a specific outcome-based guarantee. The period and conditions shown on the product's sales page at the time of your purchase prevail over this general minimum.

Details:

• Refunds are issued through the same payment method used, within the timeframe set by the relevant platform.
• On refund, access to the product and its associated materials is revoked.
• For mentoring and consulting, sessions already delivered are deducted from the amount refunded.
• These conditions apply without prejudice to any non-waivable rights granted to you by the consumer protection law of your country of residence.

7. Subscriptions and automatic renewal

Membership of the Comunidad de Gestión y Liderazgo and any other recurring product is contracted for periods (monthly or annual, as you choose) and renews automatically at the end of each period, charging the current amount to the payment method on file, until you cancel.

• You can cancel at any time, from the payment platform or by writing to us. Cancelling prevents the next charge.
• On cancelling, you keep access until the end of the period you have already paid for. Periods already started are not pro-rated.
• If we change the subscription price, we will give you reasonable notice before it applies to your renewal.
• If a recurring charge fails, we may retry it and suspend access until payment is resolved.

8. Licence to use the materials

On purchase, you receive a personal, non-transferable, non-exclusive and revocable licence to use the materials for your own professional development and for your work.

You may apply the frameworks, templates and protocols in your daily work and with your team inside your organisation.

You may not:

• Share your access credentials or the files with people who have not purchased the product.
• Resell, sub-licence, rent or redistribute the materials, in whole or in part.
• Reproduce the content in your own or third-party training, courses or services, whether free or paid.
• Use the materials to train artificial intelligence models or to feed datasets intended for that purpose.
• Remove authorship or intellectual property notices.

Breaching this clause entitles us to revoke your access without refund, without prejudice to any legal action.

9. Live events and mentoring

• Live sessions have a date and time stated in the announced time zone. Connecting on time is your responsibility.
• We may reschedule a session for good cause, giving as much notice as possible. If the new date does not work for you, we will offer the recording, a pass for a later edition, or a refund, as appropriate.
• Mentoring sessions not attended and not cancelled with reasonable notice are treated as delivered.
• Sessions may be recorded for educational and archival purposes. If you prefer not to appear, keep your camera and microphone off. By taking part with camera or microphone on, you consent to that recording for internal programme use.
• Event recordings and materials are subject to the licence in clause 8.

10. Services for organisations

In-company training, consulting and tailored programmes are governed by the proposal and contract signed with each organisation, which prevail over these terms in the event of any discrepancy. These services may be provided and invoiced by a different entity within the group, depending on the contracting organisation's country.

11. Community conduct

In spaces where you can post (community, comments, live sessions) you agree to be respectful and not to post content that is defamatory, offensive, discriminatory or unlawful, that infringes third-party rights, or that discloses confidential information belonging to your employer.

Using those spaces to promote your own products or services without prior authorisation is also not permitted.

Opinions posted by participants are their own and do not represent our position. We reserve the right to moderate, remove content and suspend access for anyone who breaches these rules.

By posting content you grant us a non-exclusive, royalty-free licence to display it within the platform for the purpose of operating the community. You retain ownership of what you post.

12. Intellectual property

All content on racowski.com and in our products, including text, frameworks, methodologies, downloadable materials, recordings, images, trade marks and design, is owned by Newport Group USA Inc or its licensors, and is protected by applicable intellectual property law.

You may quote short extracts of our public content with attribution and a link to the source.

13. Results disclaimer

Our content is educational and general in nature. It does not constitute legal, employment, financial, tax, medical or psychological advice. For decisions requiring such advice, consult a qualified professional in your jurisdiction.

14. Use of artificial intelligence

Part of our training teaches how to use third-party artificial intelligence tools. Please note that:

• Those tools are governed by their own terms, pricing and privacy policies, which you accept directly with their provider. Some require a paid subscription that is not included in our products.
• We are not responsible for the outputs those tools generate, nor for their availability, accuracy or changes to their conditions.
• Outputs generated by artificial intelligence must be reviewed with professional judgement before being used in real decisions.
• You are responsible for not entering confidential, personal or privileged information belonging to your company, your clients or your colleagues into those tools, and for complying with your organisation's internal policies.

15. Site availability

We aim to keep the site and platforms continuously available, without guaranteeing uninterrupted or error-free operation. We may suspend the service temporarily for maintenance, updates or causes beyond our control.

We may modify, update or withdraw content and features. If a product you purchased with active access is permanently withdrawn, we will give reasonable notice and offer an equivalent alternative or a proportional refund.

16. Limitation of liability

To the maximum extent permitted by applicable law, our total liability to you for any claim relating to the site, the products or the services is limited to the amount you paid for the product or service giving rise to the claim during the preceding twelve months.

We are not liable for indirect damages, loss of profit, loss of opportunity, loss of data, or harm arising from decisions you make based on our content.

Nothing in these terms excludes or limits our liability for wilful misconduct, fraud, gross negligence, personal injury, or any other liability that cannot lawfully be excluded.

17. Third-party links and services

The site and our products contain links to third-party sites and services we do not control, including payment, community, email and artificial intelligence platforms. We are not responsible for their content, practices or availability. We recommend reviewing their terms and privacy policies.

18. Changes to these terms

We may update these Terms and Conditions to reflect changes in our products or in applicable law. The version in force is always the one published on this page, with its update date. Material changes will be communicated by email or through a notice on the site.

The conditions applicable to your purchase are those in force at the time you made it.

19. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of the State of Florida, United States of America, without regard to its conflict of law rules. Any dispute will be submitted to the competent state or federal courts located in the State of Florida, and both parties consent to their jurisdiction.

If you reside in a country whose consumer protection law grants you non-waivable rights or its own forum, this clause applies without prejudice to those rights.

If any provision of these terms is held invalid or unenforceable, the remainder will continue in force.

20. Contact

For any question about these terms, your purchase or your access:

Newport Group USA Inc
Email: jose@racowski.com
Website: racowski.com

Last updated: 2 August 2026